Automation Engineer L2 Job at Blue Pearl

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We are recruiting to fill the position below:

Job Position: Automation Engineer L2

Job Location: Lagos
Job type: Contract

Job Description

• The Automation Engineer L2 is responsible for developing, maintaining, and optimizing automated solutions within the desktop and infrastructure support environment.
• This role requires a deep understanding of desktop support, engineering processes, and automation tools.
• The Automation Engineer L2 will work with a range of stakeholders to ensure effective, efficient desktop support and automated solutions that improve service delivery and reduce manual intervention.

Key Responsibilities
Automation Development and Implementation:

• Design, develop, and implement automated solutions for desktop support and engineering tasks.
• Identify and automate repetitive tasks to improve efficiency and reduce error rates in support processes.
• Collaborate with IT teams to develop automation scripts, workflows, and other solutions.

Desktop Support and Troubleshooting:

• Provide Level 2 desktop support, including installation, configuration, and troubleshooting of hardware and software.
• Address and resolve user issues on-site or remotely, escalating complex issues as required.
• Ensure the functionality and reliability of desktop environments to meet user needs.

Collaboration with IT Teams:

• Work closely with GAM (Global Asset Management) and engineering teams to identify automation opportunities.
• Participate in meetings to discuss challenges, improvements, and solutions within desktop support and automation.
• Partner with other engineers and support staff to create and maintain documentation for automated solutions.

Performance Monitoring and Optimization:

• Regularly monitor the performance and efficiency of automated solutions, troubleshooting and optimizing as necessary.
• Implement adjustments or improvements to keep automated solutions aligned with evolving business requirements.
• Track and analyze system performance metrics to identify potential areas for further automation.

Documentation and Reporting:

• Create and maintain detailed documentation of automation scripts, processes, and desktop support solutions.
• Generate reports on automation success rates, support response times, and other relevant metrics.
• Ensure that all automation documentation is updated regularly and accessible to the appropriate teams.

Skills and Qualifications

• Proven experience in desktop support and automation engineering, ideally in a Level 2 support role.
• Proficiency with automation tools and scripting languages (e.g., PowerShell, Python, Bash).
• Strong knowledge of desktop operating systems (Windows, macOS, Linux) and related software.
• Familiarity with GAM (Global Asset Management) processes and desktop support best practices.
• Excellent troubleshooting skills and attention to detail.
• Good understanding of IT infrastructure and network basics.

Preferred Qualifications:

• Certifications in relevant areas, such as CompTIA A+, ITIL, or automation-related credentials.
• Experience with GAM or similar asset management systems.
• Familiarity with remote support tools and ITSM (IT Service Management) platforms.

Personal Attributes:

• Strong problem-solving skills and a proactive approach to continuous improvement.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Adaptability and willingness to learn new technologies and processes.
• High level of organization and attention to detail.