Busha Digital Limited Recruitment for Customer Support Graduate Intern

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use,  accessible and user-friendly. We focus on using innovation and efficiency to build an open financial system. There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.

We are recruiting to fill the position below:

Job Position: Customer Support Graduate Intern


Job Location: Lagos (Remote)
Employment Type: Full Time

Job Description

  • Busha Customer Support Intern is an enthusiastic and driven individual who has a basic understanding of Customer satisfaction principles and terms to join the team, in this role, you will gain experience and learn essential industry skills.
  • Your goal is to assist in improving customer experience, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service.
  • You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
  • Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Assist in Developing strategies for increasing customer satisfaction and loyalty.
  • Collect data to clearly understand the needs of the customers.
  • Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
  • Ensure that customers are satisfied with our products and services
  • Work with other departments to ensure customer needs are met
  • Ensure that customer issues are handled in a timely manner and follow up with them to make sure their issue has been satisfactorily resolved
  • Ensure customer satisfaction and provide professional customer support
  • Provide introductory information to new customers.
  • Answer questions customers may have about our products and services
  • Provide potential and existing customers with exceptional services
  • Listen to customers concerns or complaints and take proactive steps to maintain positive experiences
  • Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
  • Track customer contact information and preferences so that they can be contacted in the future
  • Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
  • Maintain a positive, empathetic, and professional attitude toward customers always.

The ideal employee must have

  • Recent Graduate actively enrolled in the National Youth Service Corps
  • Great multitasking ability
  • A passion for customer satisfaction
  • Ability to work effectively with cross-functional teams.
  • A team player with excellent communication skills
  • Ability to handle high volume of live chats
  • Patience and empathy
  • A strong desire to take on new challenges.

Nice to have:

  • Knowledge of the crypto industry.