Busha Digital Limited Recruitment for Customer Support Graduate Intern

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use,  accessible and user-friendly. We focus on using innovation and efficiency to build an open financial system. There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.

We are recruiting to fill the position below:

Job Position: Customer Support Graduate Intern

Job Location: Lagos (Remote)
Employment Type: Full Time

Job Description

• Busha Customer Support Intern is an enthusiastic and driven individual who has a basic understanding of Customer satisfaction principles and terms to join the team, in this role, you will gain experience and learn essential industry skills.
• Your goal is to assist in improving customer experience, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service.
• You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
• Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Assist in Developing strategies for increasing customer satisfaction and loyalty.
• Collect data to clearly understand the needs of the customers.
• Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
• Ensure that customers are satisfied with our products and services
• Work with other departments to ensure customer needs are met
• Ensure that customer issues are handled in a timely manner and follow up with them to make sure their issue has been satisfactorily resolved
• Ensure customer satisfaction and provide professional customer support
• Provide introductory information to new customers.
• Answer questions customers may have about our products and services
• Provide potential and existing customers with exceptional services
• Listen to customers concerns or complaints and take proactive steps to maintain positive experiences
• Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
• Track customer contact information and preferences so that they can be contacted in the future
• Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
• Maintain a positive, empathetic, and professional attitude toward customers always.

The ideal employee must have

• Recent Graduate actively enrolled in the National Youth Service Corps
• Great multitasking ability
• A passion for customer satisfaction
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills
• Ability to handle high volume of live chats
• Patience and empathy
• A strong desire to take on new challenges.

Nice to have:

• Knowledge of the crypto industry.