Business Operations Manager Job at Workforce Group

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions. Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.

We are recruiting to fill the position below:

Job Position: Business Operations Manager
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and dynamic Business Operations Manager to lead our Sales and Operations team in our Lagos office.
• This role is critical in driving the achievement of sales targets for both our mature products and new products imported to the country, managing the day-to-day operations, and ensuring the seamless integration and performance of new business lines in the market.
• The ideal candidate should possess strong leadership skills, a strategic mindset, and a proven track record in sales and operations management.

Key Responsibilities
Sales Management:

• Develop and execute strategies to achieve sales targets the company’s new product line.
• Manage the market research on various products that might be introduced to the Nigeria market, make detailed analysis, and create market entry strategies.
• Lead and provide guidance to the sales team to develop sales and distribution channels.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities.
• Drive sales initiatives and campaigns to boost product visibility and market share.
• Analyze sales data and provide regular performance reports to senior management.

Operations Management:

• Oversee daily operations to ensure efficiency, quality, and cost-effectiveness.
• Manage levels, distribution logistics, and supply chain activities to meet customer demands.
• Collaborate with cross-functional teams (e.g., sales and marketing, documentation and logistics, finance) to streamline operations.
• Ensure compliance with local regulations and company policies.

Team Leadership:

• Recruit, train, and develop a high-performing sales and operations team.
• Set clear goals and performance expectations, providing regular feedback and coaching.
• Foster a collaborative and results-driven work environment.
• Implement training programs to enhance team skills and knowledge, particularly in relation to new product lines.

New Product Integration:

• Lead the introduction and market integration of new products being imported to the country.
• Coordinate with Head office and local teams to ensure successful product launches.
• Develop and execute go-to-market strategies, including pricing, positioning, and distribution plans.

Customer Relationship Management:

• Build and maintain strong relationships with key customers, distributors, and partners.
• Address customer inquiries and concerns promptly and effectively.
• Gather customer feedback and insights to improve products and services.

Qualifications
Education:

• Bachelor’s degree in science and Engineering, Industrial Automation, Business Administration, Sales, Operations Management, or a related field.
• An MBA or equivalent is a plus.

Experience:

• Minimum of 7-10 years of experience in sales and operations management, preferably in industrial equipment, industrial chemicals, automobile and machinery, spare parts and tyres.
• Proven experience in managing sales teams and achieving sales targets.
• Experience with product launches and market entry strategies is highly desirable.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strategic thinker with strong business acumen.
• Proficient in using CRM and ERP systems.
• Ability to analyze data and make informed decisions.

Personal Attributes:

• Results-oriented with a focus on achieving goals.
• Ability to work under pressure and manage multiple priorities.
• Adaptable and open to change, with a continuous improvement mindset.
• Strong ethical standards and integrity.

Working Conditions:

• This role may require occasional travel within the country and to regional/global headquarters.
• Flexibility in working hours may be required to meet business needs.

Salary
N80,000 - N120,000 Monthly.