Call Center Agent Job at Daytona People's Pharmacy and Supermarket

Daytona 247 People's Pharmacy and Supermarket is a leading name in the retail industry. We are the first 24/7 supermarket and pharmacy in Lekki Phase 1. We are Africa’s most customer focused neighborhood retail store and pharmacy. We exist for homes in need of quality and convenient retail service by providing 24/7 customer-centric retail experience both offline and online.

Daytona 247 People's Pharmacy and Supermarket provides a serene environment that encourages growth, innovation and personal development of our employee. We are a firm believer in adequate work-life balance.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Lagos

Key Responsibilties

• Manage large amounts of inbound and outbound calls in a timely manner.
• Answering customers’ phone calls professionally and responding to customer inquiries and complaints.
• Use our CRM system(Zoho) to update records and monitor sales pipelines.
• Follow communication scripts when handling different topics.
• Raise tickets for all issue-related calls and messages (WhatsApp, Slack and our other social media platforms)
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell and cross-sell products when they arise.
• Meet and exceed personal/team qualitative and quantitative targets.
• Making sales or recommendations for products or services that may better suit client needs.
• Close sales expeditiously via phone calls and other platforms.
• Develop long-term relationships and ensure high customer satisfaction.

Requirements

• HND / BSc in any field.
• At least 3 years of proven sales and customer service experience (retail experience is an added advantage)
• Must be computer savvy and proficient in the use of CRM software like Zoho, etc.
• Ability to work well in a team and independently.
• Excellent verbal & listening communication, problem-solving, time management and analytical skills.
• Strong sales skills and a clear customer focus.
• Data-driven mindset for decision-making.

Salary
N100,000 - N130,000 monthly. 

Other Benefits: HMO + Feeding + Pension + 13th Month + Commission etc.

Method of Application
Interested and qualified candidates should send their Applications to: daytona247hr@gmail.com using the Job Position as the subject of the mail.