Call Center Agent Job at Workforce Group

Workforce Group - Our client, a financial institution, is recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos
Employment Type: Full-time

Job Description

• Our client needs a polished call center agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with its products and services.
• The Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concern they may have.

Responsibilities

• Interested candidates should possess an OND, HND or BSc in relevant fields with 0 - 2 years of work experience.
• Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
• Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
• By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
• Establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
• Making appropriate use of tools, databases, software, and scripts.
• Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
• Selling or recommending goods or services that would better meet the demands of the customer.
• Participating in training programs and other educational opportunities to increase knowledge of the business and job.