Call Center Agent Job at Workforce Group


Workforce Group - Our client, a financial institution, is recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos
Employment Type: Full-time

Job Description

  • Our client needs a polished call center agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with its products and services.
  • The Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concern they may have
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Responsibilities

  • Interested candidates should possess an OND, HND or BSc in relevant fields with 0 - 2 years of work experience.
  • Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
  • Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
  • By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
  • Establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
  • Making appropriate use of tools, databases, software, and scripts.
  • Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
  • Selling or recommending goods or services that would better meet the demands of the customer.
  • Participating in training programs and other educational opportunities to increase knowledge of the business and job.
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