Call Center Manager Job at Mofade Hospitality

At Mofade Hospitality, we have become one of the nations leading lodging companies by following a fairly simple philosophy--offer a product of outstanding quality with equally outstanding values. The simplicity of that principle is backed up by a lot of hard work and years of experience. Mofade hospitality provides many services for it clients such as hotel management, hotel development and various other services for hotels.

We are recruiting to fill the position below:

Job Position: Call Center Manager
Job Location: Maryland, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. 
• You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

Responsibilities

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Monitor and improve ordering, telephone handling and other procedures
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

Requirements

• Interested candidates should possess an HND / OND qualifications.
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive attitude.

Salary
N100,000 - N150,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: mofadeltd@gmail.com using the Job Position as the subject of the mail.