Call Center Officer Job at Echolab Radiology and Laboratory Services

Echolab Radiology is a Diagnostics company that cares through technology. We have changed our brand name from Echo-Scan to Echolab building on our founded experience since 1979 in medical testing and focusing on our vision of being the leader in health care service & the “Provider of Choice” in the Middle East & Africa. Echolab is launched for a new mission to provide world-class practice delivery of diagnostic services in Nigeria. The center is the ultimate one-stop shop where you can get a full range of diagnostic services to investigate a wide range of illnesses and conditions.

We are recruiting to fill the position below:

Job Position: Call Center Officer
Job Location: Ikeja, Lagos

Job Description

• Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
• Follow communication “scripts” when handling different topics.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Utilizing software, databases, scripts, and tools appropriately.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

• 1 - 2 years of experience as a Call Centre Agent
• Minimum of a HND or BSc in sciences, Management, or related field
• Emotionally Intelligent and culturally sensitive
• Excellent verbal and written communication skills.
• Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
• Ability to multitask, prioritize, and manage deadlines efficiently.
• Good interpersonal relationship

Method of Application
Interested and qualified candidates should forward their Curriculum Vitae to: careers@echolab.ng using "Call Centre Agent" as the subject of the mail.