Call Centre Officer Job in Abuja

A Revolutionary Health Maintenance Organization (HMO) is recruiting suitably qualified candidates to fill the position below:

Job Position: Call Centre Officer

Job Location: Abuja (FCT)

Role Purpose

• Lead call centre operations to ensure inquiries are resolved efficiently and empathetically.

Key Responsibilities

• Manage and train team for high-quality service.
• Oversee processes for prompt issue resolution.
• Monitor performance metrics and implement improvements.
• Develop resources for standardizing responses.

Person Specification

• Experience: 5+ years in call centre management, ideally within healthcare.
• Education and Skills: Bachelor's Degeree in Communications, Business, or related field.
• Strong leadership skills, call centre software knowledge, customer service expertise.
• Qualities: Patient, empathetic, resilient leader focused on customer satisfaction.

What We Offer

• A Platform for Purposeful Work: You will be part of a team that is rewriting healthcare norms, empowering you to make a meaningful impact.
• Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
• Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
• A Supportive, Inclusive Team: Collaboration, diversity, and respect are at the core of our culture. Here, everyone belongs.
• Competitive compensation and benefits package in an environment that promotes work-life balance with flexible hours and a supportive work culture.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter outlining their relevant experience to: revolution.health01@gmail.com using the Job Position as the subject of the email.