Call Centre Operator
Candour Consult is a world-class capacity building and management consulting organization providing human skill development with a broad vision to assisting in the development process in Africa in the areas of capacity building and development management consultancy.
We are currently recruiting to fill the position below:
Job Position: Call Centre Operator
Job Location: Lagos
Job Description
Call Centre Agents undertake clerical duties, such as:
- Faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
- Coaching staff and assisting call centre operators to resolve problems and customer inquiries;
- Issuing invoices and receiving electronic payments for goods and services provided;
- Identifying requirements and recording information into computer systems;
- Create further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
- Develop rosters and managing staff numbers to meet work flows;
- Answering incoming calls, emails and messages, and assisting customers with their specific inquiries;
- Listening to calls conducted by call centre operators and providing performance feedback;
- Monitor and time calls;
- Arranging the dispatch of goods, information kits and brochures to customers and interested parties;
- Update databases to reflect changes to the status of customers and prospective customers.
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