Client Relationship Officer Job at Prepclass

PrepClass Nigeria is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family's needs and preferences - whether it's in-home tutoring or online test prep. We by far the largest edtech company in Nigeria by reach, revenue, scale and impact. We are currently in recruiting 1-year interns in Prepclass for the role of telesales.

We are recruiting to fill the position below:

Job Position: Client Relationship Officer
Job Location: Lagos

Job Description

• We are looking for a Client Relationship Officer to create and nurture long-term relationships with Clients and Tutors.

Responsibilities

• Build positive and productive relationships with clients for business growth
• Maintain existing clients and generate new clients to achieve revenue goals
• Customer Relationship Officers build connections on behalf of the company; call up existing clients to ensure their satisfaction with tutoring services rendered.
• Act as point of contact for complaints from clients and tutors and escalate issues as appropriate
• Maintaining and updating records of clients and tutors using CRM system.
• Develop new strategies to improve client satisfaction
• Provide client support and handle client communications effectively.
• Schedule regular meetings, discussions, teleconferences and visit clients to strengthen the relationships
• Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

• Must possess excellent communication and phone skills, patience, a persuasive and persistent nature, and great typing skills.
• Ability to be flexible and creative in dealing with customers.
• Excellent knowledge of English Language
• Excellent communication and interpersonal skill
• Good knowledge of relevant computer programs (e.g. Excel, Microsoft word) and telephone systems
• HND, OND or a University Degree
• Proximity to Yaba, Lagos.