Client Service / Marketing Executive Job at BlueSky Media Promotions

Bluesky Media Promotions is a 360 degree Media Agency with a global approach to business that specializes in bridging the gap and connecting the dots between our clients and their target audience; we ensure brand connectivity with their specified audience in the most effective way possible by generating tailor-made solutions to sustain their growth in the competitive market place.

We are recruiting to fill the position of:

Job Position: Client Service / Marketing Executive

Job Location: Lagos

Job Description


  • We are seeking a friendly, highly-skilled client services/marketing executive with a knack for communicating to make our clients feel valued and supported.
  • In this role, your duties include fostering positive client relations, managing inquiries, and promptly seeing to customer complaints.
  • Your duties will also include obtaining post-sales client feedback.

Responsibilities

  • Ensuring a positive and professional client service experience.
  • Managing client inquiries via phone, email, online, or in person.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Requirements

  • 2-3 years of experience in client services and marketing in advertising industry.
  • Bachelor's Degree in Business administration, Marketing, Mass Communication or any related social sciences
  • Certification in customer relations, customer services, marketing or similar would be advantageous.
  • Proven work experience in marketing
  • Living within Ogba, Ikeja and its environs
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on client-related matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Willingness and the ability to travel to client locations, when required.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and record keeping skills

Method of Application
Interested and qualified candidates should send their CV to: blueskymediapromotions@gmail.com using the Job position as the subject of the mail.