Collection Agent Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Collection Agent

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The Collection Agents is responsible for managing and recovering outstanding debts owed to the organization. The role involves contacting borrowers, negotiating payment plans, and ensuring compliance with company policies and regulatory requirements.
• Agents must exhibit strong communication, negotiation, and problem-solving skills to effectively assist customers while meeting collection targets.

Key Responsibilities
Customer Communication:

• Contact borrowers through phone calls, emails, and letters to remind them of overdue payments.
• Respond to borrower inquiries and provide guidance on payment options or loan restructuring.

Debt Recovery:

• Negotiate repayment plans that are feasible for the borrower while meeting company objectives.
• Follow up regularly to ensure commitments are met and maintain accurate records of all interactions.

Documentation and Reporting:

• Maintain detailed and accurate records of all collections activities in the system.
• Prepare daily, weekly, and monthly reports on collection progress and account status.

Compliance and Ethical Standards:

• Ensure all collection efforts comply with applicable laws and company policies.
• Handle borrower information with confidentiality and integrity.

Problem-Solving and Escalation:

• Identify reasons for non-payment and propose solutions to help borrowers resume payments.
• Escalate complex cases to senior staff or legal teams when necessary.

Performance Management:

• Meet or exceed individual and team collection targets.
• Continuously improve through training and feedback sessions.

Qualifications and Skills

• Candidates should possess a Bachelor's Degree, OND or SSCE / GCE / NECO qualification.

Experience:

• Prior experience in collections, customer service, or a related field is preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency in using CRM systems and other relevant software.
• Attention to detail and ability to manage multiple accounts simultaneously.

Attributes:

• High level of professionalism and empathy.
• Resilient and able to handle challenging interactions.

Salary
N60,000 / month.

Method of Application
Interested and qualified candidates should send their Resume to: recruitment@careersverified.net using the Job Position as the subject of the