Collection Agent Job at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Position: Collection Agent

Job Location: Lagos, Nigeria
Job type: Full time
Category: Finance

Role Overview

• This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Investigate and resolve discrepancies in payments or accounts.
• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
• Handle questions or complaints.
• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

• Collection rate
• Conversion rate
• Customer Satisfaction Index
• NPS
• # of Cost Saving Initiatives Implemented
• % Training Evaluation

Qualifications & Experience

• OND/HND/BSc in Finance, Accounting, or a related field of study.
• A minimum of 3-5 year of experiences as a Collection Agent
• Good report writing and communication skills
• Customer service skills
• Proficiency in the use of Microsoft office
• Critical thinking and problem solving skills
• Good analytical skills
• Knowledge of relevant legal requirements
• Speaking and listening skills
• Negotiation and conflict resolution skills

Competencies
Functional:

• Database Management
• Good Knowledge of Technology (lending applications)
• Results Orientation
• Initiative
• In-depth Knowledge of Consumer Lending
• Emotional Intelligence

Behavioural:

• Relationship Management (including collaboration & teamwork)
• Effective Communication Skills
• Persuasion
• Time Management
• Continuous Learning & Improvement
• Self-Assured, Confident and Assertive
• Resilience
• Empathy
• Networking
• Effective Listening
• Friendly
• Persuasion
• Calm under pressure
• Initiative

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer remote working options