Collections & Recovery Manager Job at Strivo Labs

At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.

We are recruiting to fill the position below:

Job Position: Collections & Recovery Manager

Job Location: Lagos
Job Type: Full time

Job Description

• Strivo Labs is recruiting a Collections & Recovery Manager for a client to lead loan collections and recovery operations.
• This role focuses on enhancing portfolio performance, reducing delinquency, and ensuring compliant and ethical recovery practices.

Key Responsibilities

• Develop and execute collections and recovery strategies across early, mid, and late delinquency stages.
• Lead and manage collections teams and third-party recovery partners to meet performance targets.
• Monitor key portfolio metrics (PAR, roll rates, cure and recovery rates) and provide regular reports.
• Improve collections workflows, escalation processes, and recovery efficiency.
• Ensure compliance with regulatory requirements and internal policies.
• Oversee repayment negotiations, restructures, and escalated customer cases.

Requirements

• 3–7 years of experience in collections, recovery, or credit operations.
• Proven experience managing collections or recovery teams.
• Strong understanding of loan products, delinquency management, and recovery strategies.
• Experience with legal recovery processes and external agents.
• Strong analytical, communication, and stakeholder management skills

Method of Application 
Interested and qualified candidates should send their CV, salary expectations, and a short note about their experience to: hiring@strivolabs.com using the Job Position as the subject of the email.