Community Manager Job at Sponge Limited

Sponge Limited is a leading mobile-first, full service Digital Marketing agency that delivers outstanding Mobile and Digital campaigns for some of the biggest brands across Africa.

We are recruiting to fill the position below:

Job Position: Community Manager
Location: Lagos
Job Summary

• We are currently recruiting for the position of a Community Manager. A Community Manager is an appointed Administrator for clients’ social media communities (i.e. Facebook, Twitter, Instagram Pages).
• This position is based on contract and renewable every 3 months.
• The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.

Responsibilities

• Managing and growing the client’s presence through social media pages and other strategically relevant online properties
• Escalate User Generated Content, where appropriate, to internal and client stakeholders.
• Responsible for customer support – answering questions however they come in the social media pages and managing any online feedback forums
• Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
• Attending industry events in different cities (often outside of 9-5 hours) and planning meetups for the community
• Utilize social listening tools in use
• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
• Create and maintain Content Calendars, including writing Facebook Status Updates
• Post relevant content in accordance with Content Calendar
• Review user generated comments and posts in a quick and timely manner
• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
• Enforce the Social Media Guidelines as defined by the brand.

Requirements

• Degree in Communications, Marketing, Advertising, Public Relations, Media Studies, Business and/or related fields.
• Experience in managing social media platforms or communities for brands is an added advantage.
• Proficiency in PowerPoint and presentation tools and skills.
• Proficiency in social listening tools
• Exceptional communication skills within the agency team.
• Very high attention to detail.
• Excellent verbal, written, and presentation skills.
• Age: 22 - 28 years
• Actively participates in a wide variety of social media activities such as Blogging, Community Development and Management, Social Bookmarking, Commenting, etc.
• Understanding of popular social networks – design, functionality, users
• Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.