Compliance Associate Job at Maisha Meds

Maisha Meds is an organisation dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years have grown to support over 1.5 million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (and results from a RCT with UC Berkeley due out later this year), injectable contraceptives, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.

We are recruiting to fill the position below:

Job Position: Compliance Associate

Job Location: Lagos

About the role

• We are looking for an enthusiastic and diligent team member who would join our Loyalty Program team with a key focus on supporting our Program Compliance function in Nigeria.
• The candidate should have experience in a program role or process audits.
• This candidate enjoys a fast-paced working environment, has an eye for details, and has strong analysis skills.
• This candidate is a customer-centric individual whose mission is to build strong relationships with our partner health facilities and internal teams.
• This candidate has strong communication skills and is driven to innovate new solutions on the go in response to customer and business needs.
• This role is based in Lagos and may involve visits to other program locations in Kano and Kebbi states.
• You will report to the compliance manager and will have no supervisory responsibility.
• Applications will be reviewed on a rolling basis until the position is filled.
• The start date is 6th January 2025, and compensation is commensurate with experience.

Responsibilities

• Conducting daily audits/transaction compliance reviews for all claims received from our partner facilities. They will also be sharing compliance reports with relevant teams
• Undertaking investigations covering transactions fraud and submitting findings within hours of completion of the same.
• Support in the development, refining, and implementation of systems used in fraud detection and analysis.
• Perform patient review calls to help verify the validity of the transactions recorded from partner facilities
• Prompt reporting of any compliance gaps witnessed during the compliance reviews

Qualifications

• Academic qualifications: Bachelor's Degree in Pharmacy, or a health-related field
• Experience: 1-3 years experience in a Program, or health-related role. Strong analytical skills and attention to detail
• Excellent communication, interpersonal, and organizational skills.
• Experience in a customer-facing role will be an advantage.
• Working knowledge of digital tools such as Google Workspace, Slack, and CRM tools.
• The ability to speak Hausa will be an added advantage

Mindsets:

• A team player who loves working collaboratively
• A sense of optimism, flexibility, and adaptability to any situation
• An ability to thrive in ambiguous situations due to your resilience and tenacity
• A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
• A blend of passion, humility, patience, and a good sense of humor
• A tendency to roll up your sleeves in order to move projects forward.