Computer System / Help Desk Operator Job at Avant Facilities Services Limited

Avant Facilities Services Limited - Established in Nigeria since 2012, is a full-service property management company. Avant Facilities Services Limited has its head office at Victoria Island, Lagos, and with a skilled workforce deliver first-class integrated Facility management services. At the heart of our success is that all our services work seamlessly as one team, that share the same ethos and passion to ensure our client always receive consistently high standard services, tailored to their requirements and exceeding their expectation, no matter their size or sector.

We are recruiting to fill the position below:

Job Position: Computer System / Help Desk Operator

Job Location: Lagos

Job Description

• We are looking for a competent Computer System Operator / Help desk technician Operator to provide fast and useful technical assistance on computer systems.
• You will answer queries on basic technical issues and offer advice to solve them.

Job Functions / Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Operate and register company information on the system software.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Requirements / Qualifications

• B.Sc / BA in IT, Computer Science, or relevant field.
• Tech-savvy with working knowledge of automation software operations and databases control.
• Good understanding of computer systems.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

How to Apply
Interested and qualified candidates should send a copy of their CV to: hr@avant.ng

Note: Only qualified candidates who apply before the application deadline will be considered for the role. The application email should quote 'Helpdesk Operator' as the subject of the email.