Customer Account Specialist Job at Sunray Ventures

Sunray Ventures - Our client, Daystar Power Group is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Account Specialist
Job Location: Lagos, Nigeria

Job Description

• We are looking to engage a competent and experienced Customer Account Specialist who will be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Job Responsibilities
System/Site Monitoring:

• Maintains schedule for preventive maintenance based on commissioning dates and company standards.
• Maintains schedule for routine site visits.
• Collects site data - run hours, fuel consumption, grid supply, etc.
• Client grid bill management - receipt and payment.
• Sends monthly invoice and tracks completion of Job Completion Certificate.
• Monitors payment from clients.
• Ensures constant site communication.
• Monitors site event ticket work flow, from issuing to closure.

System Reporting:

• Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
• Prepares monthly report for each site per client SLA.

Customer Interaction:

• Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.
• Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
• Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
• Collate results of NPS survey conducted by Service team.

Database/Inventory Management:

• Regular update of customer contact records.
• Monitoring and renewal of data package for inverter.
• Monitoring of equipment replacement as applicable.

Requirements

• Relevant Higher Education Diploma preferred.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.
• Excellent written and verbal communication skills; work well in a team environment.
• Highly organized multitasker who works well in a fast-paced environment.
• Prior experience handling customer interaction is a plus.
• Must be proud of your work, take ownership, and be passionate about quality of workmanship.
• Willingness to learn and grow with the company.

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
• Unlimited career opportunities – depending on achievements and personal development;
• A competitive salary and benefits package with long term prospect in a fast growing company.