Customer Service Representative (NYSC) Job at Nicole Sinclair

Nicole Sinclair is a human resource consulting firm in Lagos Nigeria, set up to help African businesses maximize their vision and achieve their highest potential through Effective Human Talent attraction while developing the relevant processes to provide the Most Effective HR structures to achieve business goals Our Vision is to become one of the strongest one- stop HR firm for empowering business progress and performance for organizations in Nigeria/ Africa

We are recruiting to fill the position below:

Job Position: Customer Service Representative (NYSC)

Job Location: Victoria Island, Lekki - Lagos
Employment Type: Full-time

Description

• The Customer Service Representative is responsible for providing exceptional customer service to each guest and member, in order to build trust and loyalty to the BEYOND brand.
• He/ she will be responsible for addressing customer inquiries, resolving issues and delivering an excellent customer service to ensure a positive customer experience.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature.
• Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels.
• Respond to general company inquiries including walk-in guests.
• Responsible for general administrative computer work and scheduling for studio sessions.
• Maintain a positive attitude and take initiative and display problem-solving skills.
• Provide support to the BEYOND Coaches to ensure a successful class check-in process.
• Work as a cohesive team with all BEYOND staff members to ensure efficiency and camaraderie.
• Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise.
• Create daily, weekly and monthly reports on customer insights, bookings and inventory and sales (templates will be provided).
• Work closely with the Experience Coordinator on enhancing each member’s experience – Maintain the distinct BEYOND aesthetic, appearance, atmosphere and culture – Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise wall, and hallway.

Qualification and Experience

• Bachelor's Degree in Business Administration, Marketing, or related field with 1 year experience.
• Currently serving NYSC
• Male/ Female
• Not more than 25 years old
• Positive attitude patience and willingness to learn

Skills:

• Excellent verbal and written communication skills
• Problem solving skill
• Active listening skill
• Interpersonal skill.