Customer Care and Sales Representative Job at NIMPAT Group

NIMPAT Group is a dynamic and diversified conglomerate headquartered in the vibrant city of Abuja, Nigeria. We are more than an organization, we are a ‘movement’. Established with a commitment to excellence, NIMPAT Group has evolved into a prominent player in the business landscape, with a footprint across various sectors.

We are recruiting to fill the position below:

Job Position: Customer Care and Sales Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

  • We are seeking a motivated and customer-focused individual to join our team as a Customer Care and Sales Representative.
  • In this role, you will be responsible for providing exceptional customer service and driving sales growth through effective communication and relationship-building with our clients.

Responsibilities

  • Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide product information, pricing, and availability to customers
  • Proactively identify sales opportunities and upsell additional products or services to customers.
  • Meet and exceed sales targets and goals on a regular basis.
  • Collaborate with the sales team to develop strategies for driving customer acquisition and retention.
  • Stay up-to-date with product knowledge, industry trends, and competitor offerings.
  • Assist customers in placing orders and processing payments
  • Resolve customer complaints and issues to ensure customer satisfaction.
  • Build and maintain strong relationships with existing and potential customers.
  • Maintain accurate customer records and update the CRM system with relevant information.
  • Maintain accurate customer records and update the CRM system with relevant information.

Requirements

  • Diploma or equivalent; University degree preferred
  • Proven customer service experience, preferably in a sales-driven role
  • Proficient in using CRM software and Microsoft Office Suite will be an added advantage
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and ability to handle difficult customer situations
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Previous experience in a customer care or sales role
  • Knowledge of Microsoft office Suite
  • Fare usage of computer and other softwares.

Benefits

  • Competitive salary
  • Performance-based incentives and bonuses
  • Comprehensive health benefits
  • A supportive and collaborative work environment, with opportunities for training and career development.