Customer Care Executive

At ExchangeIndeed, we are the most reliable, fastest and cheapest e-currency exchanger since 2009 (buy/sell perfectmoney, webmoney, Egopay, bitcoin, okaypay, payza in nigeria).

We are a perfect money exchanger of repute and we pride ourselves to instantly fund perfect money account for both small and large orders efficiently.

We are recruiting to fill the vacant position below:

Job Position: Customer Care Executive 

Job Location: Lagos 

Job Description

• An experienced customer services executive with many years of invaluable experience that he or she had worked in the customer support departments. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.
• Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.

Major Responsibilities

• Providing support,help and advice to customers who use the companies products or services.answering questions, writing uporders
• Answering all email enquiries within 15 minute

Duties

• Dealing with customer inquiries by telephone, email, letter
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Occasionally having to work in the company call centre.
• Ensuring all telephone calls are answered within a 15 second time frame.
• Using Word & Excel to write reports and create invoices.
• Maximizing every sales inquiry.
• Working as part of a team in a busy and dynamic contact center.
• Responsible for responding effectively to the diverse needs of each customer