Customer Care Executive / Social Media Handler Job at Myschool Limited

Myschool.ng is Nigeria's No1 Students' and Educational Resource Website. The website is run by Myschool Limited, which is an IT firm that specializes in providing educational products and services. The Myschool portal provides up-to-date information, resource materials and academic tools for prospective students, undergraduates and graduates of tertiary institutions in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Care Executive / Social Media Handler
Job Location: Lekki-Ajah, Lagos
Employment Type: Full-time

Responsibilities

• Make calls to and receive calls from existing and prospective customers/accounts and resolve issues with all the company's products and services.
• Update customer data on the company customer management system, such data might include customer email, phone number, address, bank details, etc.
• Handle all our social media accounts and respond to customers' complaints via social media channels, email, and phone calls and resolve customer queries immediately.
• Powerful ability to manage information and responses on all our social media platforms including Facebook, Twitter, and Instagram.
• Provide support to the new and existing customer base as needed and required from time to time.
• Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedback, etc.
• Other customer care responsibilities as assigned by the Director of Operations or Managing Director.

Requirements

• The candidate must have completed NYSC
• The candidate must have basic computer knowledge and should also be tech-savvy
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications
• Ability to handle stressful situations appropriately.

Method of Application
Interested and qualified candidates should send their CV to: jobs@myschool.ng using the Job Position as the subject of the mail.

Note: The candidate must Reside within the Lekki-Ajah axis.