Customer Care (Intern)

Job Descriptions

Responsible for acting as a liaison between customers and companies.

• Assists with complaints,
• Orders,
• Errors,
• Product / Service / Account questions,
• Billing,
• Shipping
• Payment
• Cancelations and other queries.

Primary Responsibilities

• Resolve customer complaints via phone, email, live chat, helpdesk or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or create accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper. Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

 Qualifications and Requirements:

• HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage
• At least 1 - 3 years working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team
• Minimum Required Skills:
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail 
• Great Multi tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision

Skills Required

Please Note :- Applicants must create an account on our platform www.food4naija.com before applying. HR Department will communicate with registered applicants in 24hrs to 48hrs, with further information of chosen job via Help Desk. Applications submitted by unregistered users will be disregarded.