Customer Care Officers needed at Powergen Engineering Limited

Customer Care Officers needed at Powergen Engineering Limited

Company Profile:

POWERGEN is one of the established organizations in the packaged power sector of the economy. Our areas of focus are in supply of Generators, Transformers, Control panels, Power Equipments, and Solar Systems. We also handle services such as maintenance of generators, rentals, overhaul and provision of genuine spares parts for generators and other ancillary equipments.

POWERGEN also specializes in rural electrification and substation projects.

POWERGEN Nigeria is recruiting to fill the position of 

Position: Customer Care

in: Lagos

Basic Responsibilities

• Inter-phase with the sales and Technical departments to proffer Productive business solutions.
• Ensure invoices are raised and forwarded to the clients and notify all relevant units.
• Follow up with customers on all outstanding checks
• Seek new customers for company products and services.
• Ensure existing customers maintain or increase their purchase of product or services.
• Maintain quality and professional relationship between the company and its existing & future customers.
• Responsible for updating company CRM tools and checking web mails and provide actions accordingly.
• Compilation, interpretation & filing of customers correspondence and other related Documents. 

• Identify and Source Business opportunity effectively and efficiently, whilst maintaining the acceptable client support standards
• Follow through on Client queries on specific jobs ensuring prompt resolution and feedback
• Escalate and route Client/customer issues to the relevant process departments
• Perform necessary system transactions related to your Clients request (on specific Jobs)
• Use organization and time management tools to track client complaints and meet turn-around-times and other required metrics.

Method of Application
All qualified candidates should send their CV's to:hr@powergenltd.com before 28th November, 2013