Customer Care Representative

BlueSteel resources is a company dedicated to getting to the heart of the matter in the most professional and efficient manner. We aim to be the premier destination for talented candidates and clients committed to staffing top tier professionals. We pride ourselves on connecting clients with
seasoned management talent in a diverse range of industries.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Lagos
Role/ Task Complexity

• Provide quality customer service to customers
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken
• Work effectively with a variety of situations, individual and groups
• Acquire multiple product knowledge to enhance ability to understand customer needs across different service plans
• Identify processes, procedures and workflow improvements and assist in the implementation
• Sales of phones, accessories, sim cards and airtime
• Sim registration, sim swap etc
• Obtain and evaluate all relevant information to handle enquiries and complaints

Minimum Education Requirement

• A minimum of an OND qualification.

Salary:
N30,000