Customer Care Representative (E-Commerce) Job at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (E-Commerce)
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• Are you passionate about customer service and ready to make a difference in the world of e-commerce?
• We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location.
• In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.

Job Functions / Responsibilities

• Provide exceptional customer service to our valued customers online.
• Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
• Process returns, refunds, and exchanges in accordance with company policies.
• Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
• Assist customers with order-related questions, product inquiries, and technical issues.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Stay up-to-date with product information, promotions, and company policies to better assist customers.

Requirements  / Qualifications

• B.Sc or HND in a related field.
• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using online communication tools and e-commerce platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to exceed customer expectations.

Benefits

• Competitive salary and benefits package.
• Pension Plan
• HMO
• Opportunities for growth and advancement within the company.
• Dynamic and collaborative work environment

Method of Application
Interested and qualified candidates should send their CV, telling us why they're the perfect fit for the role of Customer Care Representative (E-commerce) and how they'll contribute to our success, to: ayok@mophethgroup.com using the Job Position as the subject of the mail.