Customer Care Representative / Front Desk Job at Polymath Real Estate Limited

Polymath Real Estate Limited is a real estate company that is driven by the goal of making real estate transactions easy. Our goal has a company is to make easy the process of buying properties very friendly, easy and satisfying. Polymath Real Estate LIMITED prides herself in making many real estate owners over a period of time, ensuring that they get good properties, avoiding mobile problems for our investors and doing our due diligence in property verification.

We are recruiting to fill the position below:

Job Position: Customer Care Representative / Front Desk

Job Location: Awoyaya, Lagos
Employment Type: Part-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Must reside around Awoyaya, Ajah and its environs
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Method of Application
Interested and qualified candidates should send their CV to: Propertypolymaths@gmail.com using the Job Position as the subject of the mail.