Customer Care Representative Job at Landshop

Landshop's driving philosophy is to inspire majority of Nigerians to invest in real estate by being property owners or profit participants irrespective of status, credit rating or location. By providing the widest, most authentic real estate opportunities across several payment models. the appreciation value of Real Estate, regardless of their status or location.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• BSc in related fields.
• 2-4 years Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proximity to the island is an added advantage.

Salary
N70,000 / month.

Method of Application
Interested and qualified candidates should forward their CV to: hr@landshop.ng using the Job position as the subject of the mail.