Customer Care Representative Job at Salvay Services Consulting Limited

Salvay Services Consulting Limited is a Human Resources Consulting company that helps companies recruit quality and passionate staff.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Yaba, Lagos
Employment Type: Full-time


Responsibilities

  • Manage large amounts of incoming phone calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements and Skills

  • Minimum of HND
  • Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Ability to practice Customer orientation and adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proximity to Alagomeji, Yaba.

Salary
N76,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: Hrsalvayservice@gmail.com using the Job Position as the subject of the email.



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