Call Center Agent Job at Skyline International Tourism & Hospitality Limited

Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest-growing F&B company in Nigeria.

StrEat Café is a brand curated by the team at Skyline International Tourism & Hospitality Ltd. StrEat café is an amalgamation of food and beverages from various parts of the world, served in a charming and relaxed ambience. To top it off, we have carefully crafted Mövenpick Ice Cream with the Alpine Spirit. The way we take care of our cows Matilda, Sophie and Candy, the one that inspires us to passionately pick the right natural ingredients to craft every Mövenpick Ice Cream.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Description

• We are looking for a friendly, customer-oriented Call Center Agent to support our quick-service restaurant operations.
• In this role, you will handle incoming calls for orders, delivery inquiries, menu questions, and service concerns.
• You will ensure every customer receives fast, accurate, and courteous assistance, reflecting the high standards of a hospitality brand like Pizza Hut.

Responsibilities

• Answer customer calls promptly with a warm, professional attitude.
• Take food orders accurately, confirm details, and process special instructions.
• Provide information about menu items, deals, promotions, and delivery times.
• Assist customers with order changes, cancellations, and service concerns.
• Coordinate with restaurant branches, delivery teams, and kitchen staff when needed.
• Handle customer complaints with patience and escalate issues to supervisors if required.
• Track and update customer information, order statuses, and interactions in the system.
• Ensure adherence to food safety guidelines and company service standards.
• Meet performance targets such as call quality, order accuracy, and customer satisfaction.
• Support team members and maintain a positive, service-driven environment.

Requirements

• A minimum of Higher National Diploma is required.
• A minimum of 1 year of working experience in a call center is required.

Skills:

• Hospitality mindset
• Active listening and communication
• Order accuracy & attention to detail
• Problem-solving and adaptability
• Patience and customer empathy
• Team collaboration

Work Enviroment:

• Fast-paced call center supporting multiple restaurant branches
• Use of headsets, computers, POS, and order management software
• Requires high energy, multitasking, and customer-friendly interaction

Salary
N70,000 - N80,000 monthly.

Method of Application 
Interested and qualified candidates should send their applications with their CV attached to: hr.assistant@sithltd.com using teh Job Position as the subject of the mail.