Customer Care Representative Job at Zen Magazine

Zen Magazine is a leading lifestyle and entertainment publication in Nigeria, dedicated to showcasing the best of African culture, fashion, and lifestyle. Our mission is to inspire, educate, and entertain our readers, while providing exceptional customer service.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Lagos
Employment Type: Full-time

Description

• We're seeking a friendly, empathetic, and results-driven Customer Care Representative to join our team in Lagos. As a Customer Care Representative, you'll play a vital role in delivering exceptional customer experiences, resolving customer inquiries and concerns, and promoting our brand values. If you're a customer-focused and communicative individual with a passion for delivering outstanding service, we'd love to hear from you!

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and social media
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Stay up-to-date with emerging trends and technologies in customer service

Requirements

• 1+ years of experience in customer service or a related field
• Strong understanding of customer service principles and practices
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Delivering exceptional customer experiences, one interaction at a time!

Salary
N250,000 - N450,000 monthly.

Method of Application
Interested and qualified candidates should send their Resume and cover letter to speaktovero@gmail.com using the Job Position as the subject of the mail