Customer Engagement Officer Job at Peruda

Peruda is recruiting suitable candidates to fill the position below:

Job Position: Customer Engagement Officer
Job Location: Anthony, Lagos
Employment Type: Full-time

Responsibilities

• Develop, refresh, and execute strategic plans to grow and retain existing portfolios and relationships, including identifying key opportunities, risks, and mitigation strategies.
• Present internal strategic account/ plans to leadership team for review and alignment.
• Leverage strategic account/ plans to drive annual strategic discussions and other strategic planning efforts with existing accounts.
• Leverage on customer feedback and insights to identify opportunities to better service existing account(s) (e.g., service enhancements, new products), building on ongoing organizational initiatives.
• Educate and keep customers up to date about products and services.
• Provide specific advice on plan benefits, products, alternative risk management solutions, as well as addressing questions and pulling in support resources as needed for more complex issues/questions.
• Consult and confirm feasibility of solutions with relevant areas of the business to inform recommendations before finalizing sales.
• Interface with customers to understand needs, preferences, and decision-making processes, as well as gain the trust of key decision makers.
• Perform any other tasks as assigned.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 3 years of experience.

Salary
N100,000 - N120,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@peruda.com.ng using the Job Position as the subject of the email.