Customer Engagement Support Job at Allianz Nigeria Insurance Limited

Allianz Nigeria Insurance Limited is a composite Insurance company licensed to transact Life and Non-Life Insurance business in Nigeria, delivering a range of retail products like Motor, Life, Home Insurance and corporate products to more than 30,000 customers.

We are recruiting to fill the position below:

Job Position: Customer Engagement Support

Job Location: Lagos
Job type: Fixed term
Slot: 2 Openings

Job Description

• Responsible for distance relationship with customers, prospects, and intermediaries within the different interaction channels.
• Receive and support all requests of information via the various channels: telephone, email, social media and website. 
• Make outbound calls to follow up on requests and campaigns. 
• Provide interim support to the phone desk when needed. 
• Organize appointments for agents and customers.
• Use, enrich and update the clients' database.
• Open first notice of loss according to the procedures. 
• Provide quotations when needed. 
• Perform outbound calls (NPS study, cross or up-selling, assistance calls). 
• Submit ideas to the department manager to ensure better handling of calls and increase  customer satisfaction.

Job Requirements

• 0 -2 years of experience as a customer service personnel in a financial service company.
• Minimum of B.Sc. Degree in Marketing or Commerce or any similar field. 
• Good communication skills.
• Excellent interpersonal and client management skills.
• Verbal and Editorial skills.
• Ability to analyze data.
• Microsoft Office skills.