Customer Experience (CX) Specialist Job at Cowrywise Financial Technology Limited

Cowrywise Financial Technology Limited is a digital wealth management platform democratizing access to savings and investment products for the underserved but growing Millenials in Africa. Joining us would mean being part of an interdisciplinary team dedicated to a lofty vision of building the next-generation wealth management platform for Africans.

We are recruiting to fill the position below:

Job Position: Customer Experience (CX) Specialist

Job Location: Lagos (Hybrid)
Job Type: Full Time
Report to: CX Manager

Job Summary

• Our team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.
• We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Responsibilities

• Understand our product(s), engage internal and third-party stakeholders, and explain basic financial processes in layman's terms to our customers
• Create exceptional experiences for customers every day that will make them loyal customers and ambassadors
• Based on daily interactions with customers, study trends/data about customer behaviours and garner insights that could improve our processes and products

Requirements

• Have keen interest in fintech and wealth management.
• Have 1-2 years of experience in a relevant role.
• Passionate about exceptional customer service.
• Have captivating communication skills and excellent interpersonal skills.
• Have patience to listen, empathy to connect with customers’ needs and resilience to manage push-backs.
• Bring excellent team playing and collaboration skills.
• Have strong analytical skills.

It would be an added advantage if you:

• Are passionate about people, data and products.
• Enjoy working in a fast-paced and challenging environment.
• Have experience working in a client-facing role.

Salary
N400,000 - N500,000 monthly.

Note

• Towards building the best place to work, we believe that our people should be free to bring their authentic selves to work while fully taking charge of their responsibilities.
• Our hybrid work environment offers all statutory benefits. In addition, our compensation and lifestyle benefits support our mission of guaranteeing a good quality of life for our people.
• Cowrywise is an equal opportunity employer; all applicants will be considered strictly on the merit of their application.