Customer Experience Lead Job at Raedial Holdings Limited

Raedial Holdings Limited has over the years provided great quality services in different sectors in Nigeria and Africa. Our services cut across all major industries and this has helped us add great value to the society.

We are recruiting to fill the position below:

Job Position: Customer Experience Lead

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Lead other customer service personnel
• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Maintain a positive attitude and calmly respond to customers’ complaints
• Recommend possible products to meet the customers’ needs
• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
• Prepare product and customer reports by gathering data collected during customer interactions
• Keep proper records and updated customer and clients' database.
• Support the sales team in processing customers' goods and payments
• Liaise with the media team on digital marketing.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 6 years of work experience.

Method of Application
Interested and qualified candidates should send their Applications to: recruitment@raedialholdings.com using the Job Position as the subject of the email.