Customer Experience Officer / Call Centre Agent Job at Phillips Outsourcing Limited

Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer / Call Centre Agent
Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Qualifications

• BSc / HND only Graduate
• At least 2 years of experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Requirements:

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
• Candidates must reside in Onipanu and its environs is a MUST
• Candidate must be willing to work weekends.

Salary
N75,000 - N80,000 / Month.

Benefits:

• HMO
• Pension
• 13TH Month + Leave Allowance.

Method of Application
Interested and qualified candidate should send their CV to: recruitment@phillipsoutsourcing.net using the Job Position as the subject of the mail.