Customer Experience Officer Job at MorningStar Ceramics Company Nigeria Limited

MorningStar Ceramics Company Nigeria Limited is a reputable company that deals with sales and supply of building materials.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer
Job Location: Festac, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a friendly, proactive, and customer-focused Customer Experience Officer to join our organization.
• The ideal candidate will be responsible for delivering exceptional service, managing customer interactions, and ensuring a positive experience at every point of contact with the company.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and requests
• Provide timely, professional, and courteous support across all channels
• Handle customer complaints and resolve issues effectively
• Maintain accurate customer records and interaction logs
• Monitor customer satisfaction and gather feedback for improvement
• Collaborate with internal teams to enhance service delivery
• Educate customers on company products and services
• Follow up with customers to ensure satisfaction and loyalty
• Uphold the company’s customer service standards and values

Requirements & Qualifications

• HND/BSc in Business Administration, Marketing, or related field
• Proven experience in customer service or customer experience roles
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Customer-oriented mindset with attention to detail
• Proficiency in Microsoft Office and CRM systems
• Ability to remain calm and professional under pressure.

Salary
N150,000 - N200,000 per month.

Why Join Us:

• Customer-focused and supportive work environment
• Opportunities for professional growth and skill development

Method of Application 
Interested and qualified candidates should send their CV to: msconline@yahoo.comusing the Job Position as the subject of the mail.