Customer Relations Manager Job at Literamed Publications Nigeria

Literamed Publications Nigeria Limited, est. 1969, is Nigeria's leading Children's book publisher. Its imprint, "Lantern books" is now a household name in Nigeria and West Africa.

Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools.

We are recruiting to fill the vacant position below:

Job Position: Customer Relations Manager
Job Location: Lagos

Job Description

• Letting customers know about products the company offers
• Working closely with Canvassers and Sales Representatives
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Passing leads to the sales team and following up on progress
• Alerting the sales team to opportunities
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction
• Manage and maintain contact, communication and good relations with customers to satisfy their various service and product requirements in accordance with our business goals
• Provide sales and sales forecasting information to the management.

Requirements

• 3 - 4 years of experience in Database Customer Support Management
• Strong interpersonal skills and an ability to build rapport with customers
• Hardworking with a strong work ethic and an organized approach to work
• Previous experience working as a client relationship manager or a track record of managing client relationships
• Must be able to work as part of a team and motivate others
• Fundamental understanding of computer operations and software
• Must have product line knowledge
• Strong leadership skills
• Ability to multi-task and pay attention to detail.

How to Apply
Interested and qualified candidates should send their CV to: johnson.akinkuowo@lantern-books.com Please use the Job Title as the subject of your e-mail.