Customer Relationship Officer Job at First Choice International Consulting & Financial Solutions Limited

First Choice International Consulting & Financial Solutions Limited is a top-class and wholly owned Nigerian Equipment Leasing and Financial Intermediate Firm incorporated in 2010 to fill identified gaps in credit risk management among others with a reputation for professionalism.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer
Job Location: Lagos
Employment Type: Full-time

Description

• We are looking for an experienced customer relationship Officer to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
• To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship officer will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients. Knowledge of email marketing is an added advantage

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.

Requirements

• A Bachelor’s Degree in Administration or a related field.
• A minimum of 3 years of experience.
• Superior product knowledge.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Marketing skills

Salary
N50,000 - N80,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: info@firstchoiceleasingltd.com using the Job Position as the subject of the mail.