Customer Retention Specialist (Female) Job at Nownow Digital Systems Limited

NowNow is a leading African B2B and B2C FinTech company whose mission is to deliver best in class financial services to SMEs, Agents and Consumers alike. We are building the world’s best technology that digitizes cash payments and provides financial empowerment for a better life for Africans.

Founded in 2018, NowNow App provides a new way for people and merchants to bank using their smart mobile phones. We are building a mobile app that accommodates your style. One where you can send money, receive money, and pay bills fast. Easily. Securely. Conveniently. For everyone! We are on a mission to help Africans get access to financial services. We believe everyone should be the boss of how they control their money.

We are recruiting to fill the position below:

Job Position: Customer Retention Specialist (Female)

Job Location: Ilupeju, Lagos
Employment Type: Internship

Job Description

• We are looking for a dynamic Retention Specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
• To be successful as a Retention Specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.
• Ultimately, a top-class Retention Specialist is able to improve sales by creating lasting bonds with customers.

Responsibilities

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.

Qualifications

• Candidates should possess a Bachelor's Degree with 0-2 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@nownow.ng with the Job position as the subject of the email.