Customer Service Agent

American International Insurance Company (AIICO) Insurance Plc. is a Life Assurance Company which commenced operations in Nigeria in 1963. AIICO insurance plc is the leading player in the industry with the largest and most profitable agency network in Nigeria. It has acquired the highest quality of learning systems and processes.

We are recruiting qualified persons to fill the position below:

Job Position: Customer Service Agent
Job Location: Lagos

Job Description

• Develop positive working relationships with clients
• Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs
• Deliver policy proceeds after a claim is filed and approved
• Communicate with Insurance Adjusters about the life cycle of each claim
• Explain the differences in policy specifics so clients can make informed decisions about their purchases
• Assist with obtaining underwriting approval
• Respond to clients’ questions and complaints
• Follow up with clients after initial meetings or conversations
• Participate in continuing education programs in both insurance and sales

Requirements

• Applicants must 30 years and above with a minimum of three years working experience.