Customer Service Agent Job at Beebeejump International Limited

Beebeejump International Limited is a leading solar power company in Nigeria. It is headquartered at 75b, Ogunnusi Isheri Road, Ojodu Berger, Lagos, with a sales and after-sales team of more than 200 in its headquarter alone. Beebeejump prides itself as a leading solar power company in Nigeria, a high-tech enterprise specializing in solar energy technology research, product development, production and sales. It is a solar product manufacturer and intelligent technology leader in the solar industry, and it is an Expert in distributed off-grid photo-voltaic system solutions.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum OND, HND, BSc in any related course
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Ketu,Ojota, Ketu, Agege, and Ikeja environs.

Salary
N70,000 - N80,000 / month.

Benefits of Working with Beebeejump

• A great place to learn, and get trained
• Amazing and talented teammates to work with
• Structured work environment
• As a customer service agent you get to earn more incentives, outside your monthly pay.

Method of Application 
Interested and qualified candidates should send their detailed CV to: hr@beebeejump.com using "Customer Service Agent" as the subject of the email.