Customer Service Agent Job at Lighting Finance Technology Nigeria Limited

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Oregun - Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.
• In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer’s specific needs
• Foster and maintain relationships with customers to improve our retention rate
• Field incoming phone calls and respond to phone messages from customers
• Promptly respond to customer questions submitted via email or our website
• Answer customer questions and provide information to resolve any issues
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Process orders and returns
• Attend all required customer service-related meetings.

Requirements and Qualifications

• High School Diploma or equivalent
• 1+ years of experience in a customer service-related role
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team.
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once.

Salary
N65,000 - N85,000 Monthly.

Method of Application
Interested and qualified candidates should send their updated CV to: lightingfinancetech@gmail.com using the Job Position as the subject of the mail.