Customer Service Agent Recruitment at Oolu Solar

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso and Nigeria and plans to expand within the region. We are looking for a passionate, motivated and dynamic professional with experience in providing operational support services to ensure the efficiency of business operations.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Surulere, Lagos
Employment Type: Contract

Job Purpose

• Under the supervision of the Customer Center Supervisor, the Customer Service Agent will answer incoming calls from customers who want to confirm payments, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
• The agent will be a member of the primary Online contact team for consumers interested in the products OOLU offers and will be responsible for assisting them in completing purchases online and over the phone or passing relevant information to the sales team.
• The Customer Service Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Main Duties / Responsibilities

• Answer incoming calls.
• Work on assigned calls generated on the OOLU Hub
• Get payment information from customers and pass on to supervisor for necessary action
• Identify and escalate complaints/requests to the supervisor where necessary.
• Provide accurate, valid and complete information to customers by using the right methods
• Research, identify, and resolve customer complaints using applicable software
• Document all call information/customer interactions according to standard operating procedures using the OOLU Hub
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer/ sales team calls where necessary
• Upsell products and services
• Complete call logs and reports.
• Take the extra mile to engage customers to ensure customer satisfaction
• Other duties as assigned.

Qualifications and Skills

• University Degree / HND
• Proficient in relevant computer applications
• 1-2 years of experience in Customer Service
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Knowledge of sales techniques.
• Knowing how to adapt your sales pitch according to the customer's profile and reactions
• Available to work sometimes on weekends.