Customer Service and Fulfillment Associate Job at PHR Solutions Limited

PHR Solutions Limited consist of a team of energetic, seasoned, young, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG etc.

We are recruiting to fill the position below:

Job Position: Customer Service and Fulfillment Associate

Job Location: Victoria Garden City, Lagos
Employment Type: Part-time

Job Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Provide customers with information about products, services, and delivery policies.
• Data entry of customer orders, payments, and deliveries accurately and in a timely manner.
• Complete customer follow-up communication to ensure order and service expectations have been met.
• Receive, process, track, and complete small and large orders for existing and new customer base.
• Inspect high-value products for damage before sending out for delivery.
• Manage database for customer orders, invoices, and promotional activity.
• Communicate with the CEO on a daily basis, both verbally and in writing.
• Perform other duties as assigned.

Skills and Qualifications

• Candidates should possess B.Sc Degrees with 2 - 5 years relevant work experience.
• Highly organized, accurate, and detail-oriented.
• Excellent communication skills, both written and verbal.
• Excellent phone etiquette.
• This is a hybrid work arrangement, with 3 days in the office per week.
• Strong customer service skills.
• Ability to multitask and work independently.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office Suite.
• The work environment is fast-paced and requires the ability to multi-task, prioritize work-related tasks, and work independently with little supervision.

Salary
N150,000 - N200,000 Monthly.