Customer Service Assistant

Party Station Limited is recruiting suitably qualified candidates to fill the vacancy below: 



Job Title: Customer Service Assistant (Part Time)

Location: Lagos

Job Description

  • As a customer service assistant at Party Station you are the first point of contact for all customers.
  • Your main aim is to interact with all customers (virtual or walk-in).
  • It is your daily duty to ensure all orders are processed as soon as they are received.

Responsibilities

  • Delivering exceptional customer service through personal contact with customers;
  • Interacting with and assisting customers with enquiries;
  • Analysing sales figures and forecasting future sales;
  • Processing all customer orders as soon as they are received;
  • Using information technology to record sales figures, for data analysis and forward planning;
  • Assisting in receiving and stocking procedures, and assisting in merchandising procedures;
  • Responding to customer complaints and comments;
  • Keeping up to date with the latest movies, cartoons and trends in the party world.
  • Ensures proper labeling and signing
  • Ensure you maintain all registers

Qualification

  • We welcome all applicants from different educational backgrounds with a minimum qualification of OND.

Skills Required:

  • As a customer service assistant, we would expect you to be well spoken, articulate and well mannered.
  • Dress code – professional
  • The ability to plan and prioritise workloads accordingly;
  • The ability to use the Microsoft package efficiently (particularly MSWord and Excel)
  • Customer focus;
  • The capacity to grasp new concepts quickly;
  • The ability to multi-task and work under pressure;
  • A desire to work as part of a team to generate fresh and innovative ideas.

Salary/Bonus and Working Hours

  • Hours are dependent on individual stores and season.
  • Salary will be negotiated at interview based on qualifications and experience.


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