Customer Service Associate Job at Advanced Safety Links

Advanced Safety Links is an organisation that is into construction, building of new houses, sales of properties and innovation of houses; an Estate Management / Consulting Firm that was incorporated in Lagos Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Associate
Job Location: Lagos
Employment Type: Full-time

Responsibilities
We are looking for a customer-oriented service representative to:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• High School Diploma, Bachelor's Degree or Master's Degree
• 0 - 2 years work experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N45,000 - N55,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: info.askhrsafetylink@gmail.com using the Job position as the subject of the mail.