Customer Service Executive Job at Greenlight Planet

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Position: Customer Service Executive (Hausa Speaking)

Job Location: Lagos
Employment Type: Full time

Job Description

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Requirements

• Have Bachelor's Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management
• Have maximum of 2 years of experience in a similar role. Experience working in a call center is an added advantage.
• Have good communication skills with fluency in both written and spoken English
• Are fluent in Hausa or Hausa and Any other language.
• Have good people skills.
• Have basic Microsoft- Excel skill