Customer Service Executive Job at Pruvia Integrated Limited

Pruvia Integrated Limited - Our client, an Automobile company, is recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Ile Ife, Osogbo - Osun 
Employment Type: Full-time

Job Brief

• We are looking for a resolute Customer Service Executive for our client in the Automobile Sector.
• The Customer Service Executive will capitalize on Identifying and assess customers’ needs to achieve satisfaction.

Job Responsibilities / Description

• Suggest suitable Automobile options that best suite clients' needs
• Contact potential clients through cold calls and emails
• Provide trustworthy feedback and after-sales support through cross-selling.
• Strong phone contact handling skills and active listening
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
• Research and study clients’ specifications and wishes
• Meet personal/customer service team sales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Manage large amounts of incoming phone calls, messages, and mails
• Provide accurate, valid, and complete information by using the right methods/tools.

Job Requirements

• HND / BSC in Media, Communications or related field
• 3 - 5 years of experience as a Customer Service Executive
• Proficiency in English
• Good knowledge of CRM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies.

Salary
N100,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV / Resumes to: jobpruvia@gmail.com using the Job Position as the subject of the mail.