Customer Service Executive Job at Roqqu

Roqqu is a leading Blockchain and Fintech company dedicated to innovation in financial technology and the advancement of decentralized finance. Our platform offers various services, including buying, selling, swapping, sending, and receiving Bitcoin and other cryptocurrencies, as well as quick crypto-to-naira withdrawals.

Roqqu is an equal-opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Ikota / Ajah, Lagos
Employment Type: Full-time

Position Overview

• We are looking for a Customer Service Associate to join our team.
• The ideal candidate should have strong customer service skills and experience in account reconciliation.
• Banking experience is a plus but not required.
• role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Banking operations experience is an added advantage.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.

Salary
N80,000 - N159,000 monthly.